Return & Refund Policy
IMPORTANT PLEASE READ & CONFIRM
By clicking "Enter" below, I confirm that:
i) I am a retailer doing business with Turning Point Brands Canada;
ii) I have reached the age of majority in my province of residence;
iii) the information above is true and correct.
This website is intended only for adult retailers and may not be accessed by consumers and minors. Access by consumers and minors is restricted by law and subject to fines and penalties.
Return and Refund Policy
Please inspect your delivery within 5 business days of receipt to make sure that you received what you ordered in good condition.
Unless specified otherwise in your Trade Agreement with us, returns and refunds are available only for Incorrect, Damaged or Defective Items.
Damaged items
If your delivery arrives damaged, please contact your Territory Manager within 5 business days of delivery to arrange a return. We reserve the right to inspect the product and determine whether or not we consider the item to be damaged. If we confirm that your delivery is damaged, you will receive a full refund or replacement at our discretion.
Incorrect items
If your delivery contains different items from the ones your ordered contact your Territory Manager within 5 days of delivery to resolve the situation. To be eligible for a return or refund, items must be in original package and/or full cartons, undamaged and able to be used for re-sale.
Defective Items
If the items delivered are defective in any way, contact your designated Territory Manager or email us at [email protected]. Please be prepared to provide details such as: a.) description of the nature of the defect; b.) how you became aware of the defect; c.) your order number and your account details; d.) The product batch/serial number (if available).
Depending on the nature of the defect we will make appropriate arrangements for the return of the damaged item(s) for review. After review, if the item(s) are determined to be defective, we will issue a full refund or replacement product.
Refund
If you are entitled to a refund, we will refund the purchase price, using the original method of payment.
